COVID-19 Safety Precautions – Starlight

COVID-19 has changed our lives in many ways, quickly. We hope that by sharing our efforts to keep our customers, our employees, and our product safe it will create a small sense of comfort and relief in an unimaginable time.

We are following the guidance of global health experts at the World Health Organization (WHO) and U.S. Centers for Disease Control (CDC) on preventing the spread of COVID-19 virus. Our global offices are closed and our teams are working remotely to help support social distancing.

Right now, our deliveries are continuing to ship as normal and we have implemented extra precautions for our warehouse team to keep them safe during this time. Some of the efforts include:

Ensuring any teammate who is not feeling well or exhibiting symptoms to stay home.
Reconfiguring and placing visual markings throughout the warehouse to support 6ft social distancing at all times.
Frequent cleanings and regular disinfecting of all common areas.
Multiple breaks for frequent hand washing and hand sanitizing.
New products isolated for 24 hours before being included in orders.

We are closely monitoring the information surrounding COVID-19 and will continue to make updates through email and our Instagram. The WHO and CDC have stated that the likelihood of catching the COVID-19 virus by touching cardboard or another shipping container is low, but you can take extra precaution by wiping down all packages and quickly discarding the outer package, and don't forget, wash your hands (happy birthday twice) after opening that outer box.

Online & In-Store Return Policy

In light of the challenges posed by COVID-19, we’ve adjusted our fulfillment center practices to ensure we're able to complete all orders and order returns in a way that protects the safety of our valuable distribution center associates. As such, some order returns may experience delays of longer than expected processing time. We thank you for your patience and understanding during this time and will continue to do our best to process your return.

For the convenience of our customers who have purchases with a “return by date” which falls after March 13, we will offer an automatic 30-day extension for merchandise to be returned.

If your store purchase is currently in-transit to a store location, it may be returned back to you. If your purchase is returned to you, please hold on to the item and resend it upon stores reopening.

If you have any other questions or concerns, please reach out to us via live chat, email, submitting a request, or giving us a call/requesting a callback.